Legal

Privacy Policy

Last updated: October 10, 2026

This privacy policy describes the privacy practices for www.hydrohelp911.com and applies to information collected through this website. The website is operated by HydroHelp911 Crawl Space & Foundation Repair ("HydroHelp911," "we," "us," or "our"). It explains what information we collect, how we use it, and the choices you have about your data. HydroHelp911 serves homeowners in North Carolina and South Carolina.

Information We Collect

We collect information that you choose to give us. When you fill out a form on our website, for example to request a free inspection, you may provide your name, phone number, email address, street address, and a message about the issue you would like us to look at. Our forms may also record how you arrived at our website for that visit, such as the search engine, ad, or link that brought you, and the page you sent the form from.

We also collect limited technical information automatically when you visit the site, such as your browser and device type and the pages you view. The services listed under Cookies and Tracking below collect this information.

How We Use Your Information

We use your information to respond to your request, schedule and complete inspections and repairs, follow up about your project, and improve our website and service. When you submit a form, services that deliver email pass it to our team and may send a confirmation to you.

We share your information with the companies that help us do that, such as the email, chat, booking, hosting, and phone services listed under Cookies and Tracking below. The advertising and analytics services on that list also receive information about your visit. We may also share information when the law requires it.

We may call you or email you about your inquiry or your project. We send text messages only if you check the text message box on one of our forms, as described under Text Messages (SMS) below. You can opt out of future contact at any time.

Cookies and Tracking

Our website uses cookies and similar technologies. A cookie is a small file placed on your device. You can set your browser to refuse cookies or to alert you when a cookie is being sent. If you turn off cookies, some parts of the site may not work as intended.

The services below run on this website. Each one may set cookies or use similar technologies, and may collect information about your visit, such as the pages you view, the website that sent you here, your IP address, and your browser and device type.

Phone Calls

We use CallRail to track calls placed to the phone number shown on this website. When you call, call details such as your phone number, the time and length of the call, and a recording of the call may be collected and stored by CallRail for us. Calls may be recorded for quality and training. If you prefer that your call not be recorded, let the team member know at the start of the call.

Text Messages (SMS)

If you check a text message consent box on one of our forms, you agree to receive text messages from HydroHelp911 about your inquiry, your inspection, and your project. Checking the box is optional. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to any message to opt out, or HELP for help. We do not sell your phone number or share it with third parties for their own marketing.

Do Not Sell or Share My Personal Information

The advertising services listed under Cookies and Tracking above receive information about your visit, such as the pages you view, the website that sent you here, your IP address, and your browser and device type. Under some state privacy laws, sharing visit information with advertising services this way may count as selling or sharing personal information for cross context behavioral advertising.

If a state privacy law gives you the right to opt out of that sale or sharing, you can use it. To opt out, call us at 704-741-9737 or write to us at the address below, and tell us you want to opt out of the sale or sharing of your personal information. You can also use your browser settings to refuse cookies, as described under Cookies and Tracking.

Job Applicants

When you apply for a job through our careers page, the application runs on Discovered, listed above, and collects the information it asks for, such as your contact details, the position you are interested in, your work history, and your references. We use this information to consider your application and to contact you about it, and we keep it for as long as needed for that purpose and our record keeping obligations.

Your Access to and Control Over Information

You may opt out of future contact from us at any time. You can also ask us to do any of the following by calling us or writing to us at the address below:

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Have us delete data we have about you, subject to the exceptions the law allows.
• Raise any concern about how we use your data.

The law lets us keep some information after a deletion request. Examples are records we must keep for legal, tax, or safety reasons, information about a job that is in progress or covered by a warranty, and information we need to resolve a dispute.

Security

We take reasonable precautions to protect your information online and offline. Information you submit through this website is sent over a secure (https) connection. Only team members who need your information to do their job are given access to it. No method of sending or storing information is completely secure, so we cannot guarantee absolute security.

Third Party Links

This website may include links to other websites for your convenience. A link does not mean that we endorse that site. We do not control those sites and are not responsible for their content or privacy practices.

Children's Privacy

Our website and services are directed to homeowners. We do not knowingly collect personal information from children under 13.

Governing Law

Your use of this website and any dispute arising from it are governed by the laws of the State of North Carolina and the United States of America.

Changes to This Policy

We may update this privacy policy from time to time. Changes take effect when they are posted to this page. When we make changes, we will update the date at the top of this page.